BMW OWNERSHIP ASSISTANCE

Enjoy absolute peace of mind as we are at your service 24 hours a day, 7 days a week, and just a mere call away with BMW Roadside Assistance. A service that is ready to assist you with the following services:

In the event of a vehicle breakdown, customer can call to Roadside Assistance Call Centre using BMW Toll Free Number 1800 88 8808 or by calling mobile care service in the connected drive option.

The team of qualified customer contact specialists are always on standby 24 hours a day, 365 days a year to provide lifetime phone assistance and BMW Customer Service Vehicle for on-the-spot repair.

If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the vehicle to the nearest BMW Authorised Dealership.

Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.

The seamless mobility offered here includes providing 24/7 call centre and organizational support, on-site breakdown assistance where an immediate on-the-spot repair will be arranged, as well as providing alternative travel arrangements. This includes arrangement for a replacement vehicle for the entire duration of the service or repair. In cases where breakdowns occur a distance at 200km away from a customer’s residential home and an overnight accommodation is required, BMW Roadside Assistance can assist to accommodate customers at a nearby hotel if required.

In the event a breakdown occurs abroad and if the car cannot be repaired on-site and the customer requires to be somewhere urgently, repatriation service will be offered if customer’s vehicle needs to be returned 200km away from his registered address and no cost to customer.